Our MFAA and AFCA memberships means you can trust our team across Australia

Integrity-Innovative Loan Solutions has been a full member of The Mortgage & Finance Association of Australia (MFAA) and a current member of the Australian Financial Complaints Authority (AFCA).Previously we held membership with the Credit & Investments Ombudsman (CIO)since 2002.

When looking for a loan, you need the guidance of a professional you can trust. You need a member of the MFAA. We have life-changing conversations with our clients every day. The MFAA is Australia's peak national industry body, it ensures its Accredited Finance Broker members have a higher level of education, experience and ethics than your average mortgage broker.

Professional and Ethical

As MFAA members we must meet and maintain strict accreditation criteria on education and ethics, so when you work with us you can be confident you're working with someone who is required to have the knowledge and integrity to help you source an appropriate loan.

Experienced and Educated

To become a member of the MFAA, an individual must have worked in the industry for at least two years-meet the MFAA's mentoring requirements and its minimum standard of education. This ensures MFAA members have experience to help you with the major financial decisions of your life. We have been full members for over 10 years.

Participating in ongoing training

We as MFAA members we must satisfy strict educational standards, and undertake ongoing professional training to keep up with the latest developments. This requires us to have the knowledge to guide you to a loan that matches your needs and circumstances.

Bound by a Code of Practice

MFAA members must adhere to a Code of Practice that demands high standards, fair practices, ethical behavior and compliance with the letter and spirit of relevant laws and regulations. MFAA members are duly bound to demonstrate professionalism and integrity.
Contact MFAA at www.mfaa.com.au

Australian Financial Complaints Authority (AFCA)

The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. It will be operated by a not-for-profit company limited by guarantee authorised by the responsible minister.

AFCA replaces the three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Membership of the company will be required under law or a licence condition of a financial firm. AFCA operations are financed by contributions made by its members. The scheme is free to consumers. AFCA will:

For more information about their services or to make a complaint, contact AFCA at www.afca.org.au